Last Updated: 05-09-2025

At Samosa Shack, we take immense pride in the quality and freshness of our food. We strive to ensure every order meets your expectations. However, due to the perishable nature of our products, we adhere to the following policy:

1. Our Satisfaction Guarantee
Your satisfaction is our priority. If you are not completely happy with your order, please contact us immediately (within 1 hour of delivery) at 8299808029 or info@samosashack.in.

2. Eligibility for Refund or Replacement
To be eligible for a refund or replacement, your request must be based on one of the following issues:

  • Incorrect Order: You received items you did not order.

  • Quality Issues: The food is stale, cold upon arrival, or otherwise unfit for consumption.

  • Severe Damage: The order is significantly damaged during delivery (e.g., package crushed, contents spilled).

3. What is Not Eligible
Due to health and safety regulations, we cannot accept returns of food products once they have been delivered. Therefore, we are unable to offer refunds or replacements for:

  • Change of mind or personal taste preferences.

  • Orders where a delivery was attempted and no one was available to receive it.

  • Issues reported more than 1 hour after delivery.

4. The Process for Resolution

  1. Contact Us Immediately: Call or email us as soon as possible after receiving your order. Please have your order number ready.

  2. Provide Details: Explain the issue and, if possible, provide a photo (e.g., of the damaged package or incorrect items).

  3. Our Assessment: We will review your case and work with you to find a fair solution, which may include:

    • Replacement: Sending a fresh order at the next available delivery slot.

    • Refund: Issuing a full or partial refund to your original payment method.

    • Store Credit: Offering credit for a future order.

5. Processing Time for Refunds
If a refund is approved, it will be processed immediately, and the credit will be applied to your original method of payment within 5-10 business days, depending on your bank or payment provider.

6. Contact Us
For any questions about your order or to report an issue, please get in touch right away:

Samosa Shack
Phone: 8299808029
Email: info@samosashack.in
Address: Chawni Chowk, Banda, UP

We aim to resolve all customer concerns quickly and fairly.