Last Updated: 05-09-2025

At Samosa Shack, we begin preparing your order immediately to ensure freshness. Therefore, we have the following cancellation policy to be fair to both our customers and our kitchen operations.

1. Cancellation by Customer

  • Before Preparation Begins: You may cancel your order without any penalty if you contact us within 5 minutes of placing it. Please call us immediately at 8299808029.

  • After Preparation Has Begun: Once our kitchen has started preparing your order, we cannot accept cancellations. Due to the fresh and perishable nature of our food, we cannot resell prepared items.

  • How to Cancel: Cancellations can only be processed by calling us directly at 8299808029. Cancellation requests via email or social media may not be seen in time.

2. Cancellation by Samosa Shack
We reserve the right to cancel any order for the following reasons:

  • Unavailability of Items: If a selected item is unexpectedly out of stock.

  • Technical Error: If an error in pricing or product information occurred on our website.

  • Delivery Issues: If we are unable to deliver to the address provided.

  • Suspicious Activity: If an order is suspected of being fraudulent.

In the event that we cancel your order, we will notify you immediately and issue a full refund to your original payment method.

3. Refunds for Cancelled Orders

  • If your cancellation request is accepted, your refund will be processed within 5-10 business days, depending on your bank or payment provider.

  • The refund will be credited to the original payment method used for the transaction.

4. Contact Us
For any questions about cancelling your order, please contact us immediately at:

Phone: 8299808029
Email: info@samosashack.in

Note: This policy applies to online and phone orders. Thank you for your understanding.